Sherwood media

TERMS & CONDITIONS

This contractual document governs the procurement of products and services through the website www.sherwoodmedia.es, owned by SHERWOOD MEDIA SL (hereinafter referred to as the PROVIDER).

Acceptance of this document implies that the CLIENT:

• Has read, understood, and agrees to the contents herein.
• Possesses sufficient legal capacity to contract.
• Assumes all obligations outlined herein.

These conditions shall remain in effect indefinitely and apply to all contracts executed through the PROVIDER’s website.

The PROVIDER informs that it is responsible for compliance with the current laws of the countries to which it ships products and reserves the right to unilaterally modify the terms, without affecting goods or promotions acquired prior to such modifications.

Identity of the Contracting Parties

On the one hand, the PROVIDER, offering goods or services, is SHERWOOD MEDIA SL, with registered office at Calle Valencia 560, 4th Floor, 08026, Barcelona, tax identification number NIF B61319018, and customer service telephone: 690093311.

On the other hand, the CLIENT, registered on the website with a username and password, assumes full responsibility for their use and custody and is liable for the accuracy of the personal data provided to the PROVIDER.

Purpose of the Contract

The purpose of this contract is to regulate the purchase and sale relationship established between the PROVIDER and the CLIENT when the CLIENT accepts the corresponding checkbox during the online contracting process.

This contractual sales relationship entails the delivery of a specified product or service, in exchange for a publicized price, through the PROVIDER’s website.

Contracting Process

The CLIENT must register on the website by creating a user account to access the services or products offered by the PROVIDER. To do so, the CLIENT must freely and voluntarily provide the required personal data, which will be processed in accordance with Regulation (EU) 2016/679, of April 27 (GDPR), and Organic Law 3/2018, of December 5 (LOPDGDD),
as detailed in the site’s Privacy Policy.

The data required to create a user account includes:

• Company name
• Activity
• Trade name
• Contact person
• Phone number
• VAT/NIF number
• Website
• Billing address
• Shipping address

The CLIENT will receive a username and password and is responsible for their diligent use, preventing their disclosure to third parties.
Any loss, theft, or unauthorized access must be reported immediately to the PROVIDER, who will proceed to block the account to ensure security.

Once the account is created, the contracting process will follow these steps, as required by Article 27 of Law 34/2002, on Information Society Services and E-Commerce (LSSICE):

1. General contracting clauses.
2. Order shipping.
3. Right of withdrawal.
4. Complaints.
5. Force majeure.
6. Jurisdiction.
7. General offer conditions.
8. Pricing and offer validity.
9. Transportation costs.
10. Payment methods, fees, and discounts.
11. Purchase process.
12. Applicable warranties.
13. Returns and refunds.
14. Governing law and jurisdiction.

1. GENERAL CONTRACTING CLAUSES

Unless expressly agreed in writing, placing an order with the PROVIDER implies the CLIENT's acceptance of these legal terms. Any CLIENT stipulation differing from the PROVIDER’s terms will not be valid unless expressly agreed upon in advance in writing.

2. ORDER SHIPPING

Orders will be shipped after payment verification, typically via courier, to the destination designated by the CLIENT. Deliveries to P.O. boxes will not be accepted.

Delivery dates or timelines are approximate and delays do not constitute a fundamental breach. If the PROVIDER fails to deliver the goods within 30 days of the agreed delivery date, the CLIENT is entitled to cancel the order and receive a full refund, without incurring costs or liabilities for damages attributable to the PROVIDER.

Standard delivery time ranges from 48 to 72 business hours, depending on the destination and payment method. This timeline is valid only after the merchandise’s availability has been confirmed and payment fully processed.

The PROVIDER will not be liable for delivery failures due to false, inaccurate, or incomplete CLIENT-provided information. Delivery isdeemed complete when the carrier makes the goods available to the CLIENT, who must sign the receipt.

The CLIENT is responsible for verifying the goods upon receipt and reporting any justified claims or discrepancies.

3. RIGHT OF WITHDRAWAL

The CLIENT has the right to return or claim defects in the product or service within fourteen (14) calendar days from receipt (Article 71 of Law 3/2014, of March 27). Unless the return is due to product defects, the CLIENT bears the shipping costs.

Returned products must be in their original packaging and in perfect condition. The right of withdrawal does not apply to:

1. Products not in perfect condition.
2. Products missing original packaging or received with damaged packaging.
3. Opened products without proof of unused condition.
4. Personalized products or those exempt by law for hygiene or other reasons.

Returns must be communicated via email to info@sherwoodmedia.es, specifying the purchase email and order number. The PROVIDER will respond with instructions for the return.

The CLIENT bears the cost of the return and must ensure safe shipping so that the product arrives in perfect condition. Refunds will exclude shipping costs and will be issued via the original payment method within thirty (30) days of verifying the returned product's condition.

4. COMPLAINTS

The CLIENT can submit complaints to:

• Mailing Address: SHERWOOD MEDIA SL, Calle Mare de Déu de Montserrat, 56-58, 08930 Sant Adrià del Besòs, Barcelona.
• Phone: 932444174
• Email: info@sherwoodmedia.es

Online Dispute Resolution (ODR):

In accordance with Article 14.1 of Regulation (EU) 524/2013, the European Commission provides a free online dispute resolution platform for resolving conflicts out of court via a neutral third party.

ODR Platform Link

5. FORCE MAJEURE

Neither party will be held liable for any failure due to force majeure. Obligations will be delayed until the force majeure event
ceases.

6. COMPETENCE

The CLIENT may not assign, transfer, or delegate the rights or obligations of the contract. If any clause is deemed invalid or
unenforceable, the validity and enforceability of the remaining terms will not be affected. The CLIENT confirms having read, understood, and accepted these General Terms and Conditions in their entirety.

7. OFER GENERALITIES

• All sales and deliveries are subject to these terms unless expressly agreed upon in writing.
• The PROVIDER reserves the right to modify product specifications due to technical advancements or supply limitations, provided such changes do not affect the product’s value.

8. PRICING AND OFFER VALIDITY PERIOD

• Prices listed for each product are:
• RRP: Recommended retail price, final price.
• Rate Price: Wholesale price, excluding VAT.
• Net Price: Cost price with client discount applied, excluding VAT.
• Unless otherwise stated, prices exclude shipping, handling, packaging, insurance, and additional services.
• Prices are displayed in euros (€) and may fluctuate before the order is placed. Once an order is completed, prices are locked.

The Sherwood Media online store offers the option to apply discount coupons to certain purchases. However, their use is subject to the following conditions:

• Discount coupons can only be applied to in-stock products.
• They cannot be used on reserved products, including those from pre-sales or the catalog fund.
• Coupons cannot be combined with other discounts and cannot be applied to sale items or special offers.

Sherwood Media reserves the right to modify or cancel any discount coupon without prior notice if misuse is detected or if it is deemed to affect the proper functioning of the store.

9. TRANSPORT COSTS

• Shipping costs are calculated based on the order amount and delivery address.
• Maximum shipping rates:
• Mainland Spain: €6 + VAT (free for orders over €300 + VAT).
• Balearic Islands: €12 + VAT (free for orders over €300 + VAT).
• Canary Islands, Ceuta, and Melilla: €80 (free for orders over €1,000 or €2,500, respectively).

10. PAYMENT METHODS, CHARGES, AND DISCOUNTS

• Payment options include:
• PayPal
• Bank Transfer
• Bank Debit
• Credit Card via Caixabank TPV
• Credit terms are offered based on the PROVIDER’s discretion.
• Payment options available to each CLIENT are shown upon account registration.

11. PURCHASE PROCESS

- Shopping Cart (Budget Simulation)

• Products added to the cart show details such as quantity, price, and total amount (taxes, fees, and discounts included).
• The cart does not constitute a binding agreement until the order is processed.

- Order Status

• Orders progress through several statuses:
• "In Process" → "Pending Review" → "Accepted" → "Shipped".
• CLIENT will receive notifications for “Order Received” and “Order Shipped”.
• Modifications or cancellations can only be made while the order is "In Process".

- Reservations

• Products can be reserved for future availability.
• Reservations become binding upon CLIENT confirmation. Cancellations are only possible under specific circumstances outlined in these terms.

- Invoices

• Invoices are accessible in the CLIENT’s account area in PDF format.

12. APPLICABLE WARRANTIES AND RETURNS

The warranty follows the provisions of Spanish Law 23/2003 on Consumer Goods Sale Guarantees.

I) Product Conformity with Contract

• Products are considered conforming if they meet the agreed-upon specifications, standard use, and expectations.
• The PROVIDER is not responsible for non-conformities known to the CLIENT or caused by materials provided by the CLIENT.

II) PROVIDER’s Responsibility

• The PROVIDER is responsible for non-conformities at the time of product delivery and offers repair, replacement, price reduction, or contract termination as remedies.

III) Repair and Replacement Rules

• These remedies will be provided free of charge within a reasonable timeframe and without significant inconvenience to the CLIENT.

IV) Price Reduction and Contract Termination

• These apply when repair or replacement is not possible or reasonable.

V) Timeframes

• The PROVIDER is liable for defects within two years of delivery. CLIENT must report non-conformities within two months of discovery.

13. APPLICABLE LAW AND JURISDICTION

These conditions are governed by Spanish law. Disputes will be resolved in the CLIENT’s local courts if within Spain, or in Barcelona’s courts if the CLIENT resides abroad.