Sherwood media
RESERVATION SYSTEM
Sherwood Media allows customers to reserve products. Customers can reserve a product that will be available on a future date, as indicated on the product page. The maximum period during which the reservation can be made is also specified.
Two separate carts are available for product reservations, depending on the type of product. These carts function as “wish lists,” meaning they do not display tax calculations or shipping costs. The carts are:
- Pre-Order Cart: For reserving new and upcoming releases.
- Back-Catalog Cart: For reserving restock items.
Products added to these reservation carts are placed in "Draft" status, meaning they do not constitute a confirmed order until the reservation is finalized by the customer. Once confirmed, the product’s status changes to "Confirmed," and the customer receives a confirmation email.
Confirmation of the reservation establishes a purchase commitment by the customer. The reserved product will be shipped directly to the customer as soon as it becomes available and invoiced according to the customer’s terms. Customers will always have the option to combine orders or add available store products to reach the free shipping threshold.
For credit card payments, customers will be given a maximum of 7 calendar days to complete their purchase, with a reminder sent via email. Failure to proceed with payment will be considered a breach of the purchase commitment.
Confirmed reservations cannot be canceled by the customer.
Sherwood Media reserves the right to cancel reservations in cases where:
- Not all units have been received from the manufacturer.
- Supply issues arise.
- Penalties are applied due to the customer's failure to honor their purchase commitment.
In such cases, an email notification of the canceled reservation will be sent to the customer.
Sherwood Media may unilaterally revoke a customer's ability to reserve products if they repeatedly fail to purchase reserved items within the established timeframe.